Shipping & Delivery Policy

At Better Eggs, our goal is to deliver fresh, hygienic, and high-quality products directly to your doorstep as quickly as possible. This Shipping & Delivery Policy outlines how we handle order dispatch, delivery timelines, and related responsibilities.

1. Service Coverage

  • We currently deliver within selected regions and pin codes.

  • You can check delivery availability at checkout before confirming your order.

  • We’re continuously expanding our service areas to reach more customers.

2. Order Processing

  • Orders are processed only after successful payment confirmation.

  • Once your order is confirmed, it enters our dispatch queue and cannot be modified.

  • You will receive an order confirmation email/SMS with tracking or delivery details (where applicable).

  • Orders placed after the daily cut-off time will be processed the next working day.

3. Delivery Timelines

  • Deliveries are usually completed within 24–48 hours of order confirmation, depending on your location.

  • In areas with limited coverage, delivery may take slightly longer.

  • While we make every effort to deliver on time, delays may occur due to weather, traffic, or unforeseen circumstances.

  • In the event of a significant delay, our team will notify you promptly via phone, email, or SMS.

4. Delivery Conditions

  • Our delivery team ensures that your products are handled with utmost care and hygiene throughout transit.

  • Please ensure someone is available at the delivery address to receive the order.

  • If you are unavailable at the scheduled time, our delivery team will attempt to contact you once.

  • Failure to respond may result in the order being marked as “undelivered”, and a re-delivery fee may apply.

5. Delivery Charges

  • Shipping or delivery charges, if applicable, will be clearly displayed at checkout before payment.

  • Free delivery may be offered for certain order values, promotional periods, or subscription plans.

  • Delivery fees are non-refundable once the order is dispatched.

6. Freshness & Quality Assurance

  • All Better Eggs products are packed under strict quality and hygiene standards.

  • We maintain temperature control during storage and transport to preserve freshness.

  • Please inspect your order at the time of delivery. If you notice any issues such as damage or breakage, notify our support team immediately.

7. Failed or Delayed Deliveries

We strive for reliable delivery, but in rare cases:

  • If delivery fails due to incorrect address, phone number, or customer unavailability, the order may be marked as delivered or cancelled as per company policy.

  • If delivery is delayed due to operational or third-party logistics issues, we will make every reasonable effort to resolve it quickly.

  • Refunds for failed deliveries are handled as per our Refund & Cancellation Policy.

8. Ownership & Risk

  • Ownership of the products and all associated risk transfers to you upon successful delivery at your specified address.

  • Better Eggs is not liable for product handling, storage, or damage after delivery acceptance.

9. Customer Support

For delivery-related questions or assistance, please contact:

Mr. Atul Mittal
Better Eggs
124, Sector 12A, Panchkula, 134115
📧 Email: support@barneggs.in
🕘 Support Hours: Mon–Fri, 9:00 AM – 6:00 PM

10. Policy Updates

Better Eggs reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice.
Please review this page periodically to stay informed of any changes. Continued use of our Platform constitutes acceptance of the latest terms.